Privacy policy

How do you agree to this policy?

By accessing the Schedura App, you consent to the collection and use of the information you provide in the manner described in this policy. This includes any data handling practices required to comply with U.S. state privacy laws.

Meanings of terms used

• “We”, “us” or “our” refer to Schedura and its related entities.
• “You” or “your” refer to the user of the Schedura App.
• “Schedura App” means our software application and related services that you can access and use once you complete the registration process.
• “Site” means our website (e.g. Schedura.net).
• “Personal Information” means any information that identifies or relates to an identifiable individual (for example, your name or contact details). This includes information defined as “personal information” or “personal data” under applicable U.S. privacy laws. If the information we collect identifies you or can be reasonably linked to you, it is considered Personal Information under this policy.

What Personal Information do we collect and hold?

We collect Personal Information about users of the Schedura App. The most common types of information we collect include things like your:

• Name – e.g. first and last name.
• Contact information – such as email address and telephone number.
• Profile information – for example, a photograph or avatar you choose to upload.
• Usage information – any additional information relating to you that you provide directly through the Schedura App or that is collected indirectly when you use the Schedura App (such as preferences or feedback).

Depending on your interactions, we may also collect certain payment-related information (to facilitate transactions) and technical information (like device identifiers or cookies data) as described below. Some of this information may be considered sensitive personal information under certain laws (for example, health-related information or precise location, if you provide it), but we only collect and use such data where necessary to provide our services to you.

When do we collect information?

We collect Personal Information in several ways, including:

• Directly from you: We collect information that you provide to us during the registration process, and when you enter information or interact with the Schedura App (for example, when updating your profile or submitting support requests). If you choose not to provide required Personal Information (such as during sign-up), you will not be able to complete registration or use the Schedura App.
• From your interactions with others: If the Schedura App allows you to engage with other users (for example, messaging or sharing data within the App), we may collect information from those interactions.
• From third parties: We collect Personal Information from third-party service providers that we integrate with to provide our services. For example, if you make payments through the Schedura App, our payment processing provider may share transaction-related details with us (such as a payment confirmation or account reference). We also use third-party analytics tools which collect information about how you use our Site or App. This analytics information is generally collected in aggregate form (e.g. statistics about usage) and is used to improve our services; it may not identify you personally, but if it does (for instance, through an IP address or unique ID), we treat it as Personal Information.
• Through cookies and similar technologies: We use cookies and other tracking technologies on our Site and within the Schedura App to understand how you navigate and use the service. These technologies help us remember your preferences and gather usage data to improve user experience. For more details, you can refer to our cookie notice or settings on the Site (where you can manage your cookie preferences).

How do we use Personal Information?

We will use your Personal Information for purposes necessary to provide and improve our services. In particular, we use your information in order to:

• Operate and provide our services: This includes using your information to allow you to access and use the Schedura App’s features, verify your identity when you log in, facilitate and process transactions (such as scheduling or payments), respond to your support requests, and help resolve any disputes or issues.
• Personalize your experience: We may customize our services and the Schedura App interface (including any in-app advertising or suggestions) to provide you with a more personalized experience. For example, we might remember your settings or recommend features that are relevant to you.
• Communicate with you: We will update you with operational news and information about our Site and the Schedura App, such as notifications of website disruptions, software updates, security alerts, or changes to our terms. We may also provide information you request from us, and (with your consent or as permitted by law) send you marketing communications about other products or services that may interest you. You can opt out of marketing messages at any time, and we will provide a clear way to unsubscribe (for example, via an “unsubscribe” link in emails).
• Improve and analyze our services: We carry out technical analysis and analytics to understand how the Schedura App is used and how we can make it better. This includes monitoring user activity to detect fraudulent or abusive behavior and ensure compliance with our Terms and Conditions. It also includes analyzing usage trends to improve functionality and user experience.
• Support and surveys: We manage our relationship with you by responding to your comments or queries submitted through the Site or App, and by soliciting your feedback (e.g., through surveys or asking for product reviews). This helps us understand user satisfaction and areas for improvement.
• Legal and administrative purposes: We use your information to manage our legal, regulatory, and operational obligations. For example, we may use Personal Information to manage our internal operations, ensure the security of our systems, enforce our terms of service, and comply with applicable laws and regulations (such as maintaining records for financial reporting or responding to lawful requests by public authorities). We also use data for general administrative activities, such as accounting, auditing, and other business functions.

We will not use your Personal Information for purposes that are incompatible with those described above without notifying you and obtaining your consent if required. If we ever need to use your data for a new purpose, we will take steps to inform you and, if necessary, to obtain your permission in accordance with applicable law.

How do we protect information?

We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, or destruction. We implement a variety of security measures, including technical, physical, and organizational safeguards, to guard your Personal Information. These measures include, for example, firewalls, encryption, password-protected access controls, and secure servers. We restrict access to Personal Information to authorized staff or contractors who need to use it in order to operate our services, and they are contractually obligated to keep your information confidential.

Among other security procedures, if you make a request to access your information, we will first ask you to verify your identity before granting access. This helps ensure that your data isn’t disclosed to someone pretending to be you.

We also have policies and procedures in place to deal with any suspected data breach. If you suspect any misuse, loss, or unauthorized access to your information, please contact us immediately so we can investigate and take appropriate action.

When do we give information to third parties?

We do not sell your Personal Information to third parties, and we do not share your Personal Information with third parties for their own independent marketing or advertising purposes without your consent. However, we will disclose or make available the information we collect from you to third parties in certain circumstances, as outlined below:

• Service providers and business partners: We share information with third-party service providers who assist us in providing the Schedura App and our services. For example, this includes payment processors (to help complete your transactions), cloud hosting providers (to store data securely), analytics and performance tools, email and communication services (to send you notifications), and other processors acting on our behalf. These third parties will only use your information to the extent necessary to perform their functions and are contractually bound to protect your data and use it only for the purposes we specify.
• When legally required: We will share Personal Information if we are required to do so by law or valid legal process. For instance, we may disclose data in response to a subpoena, court order, or regulatory requirement. We may also disclose information if we believe in good faith that such disclosure is necessary to investigate or protect against harmful activities to our users, employees, or property (including to prevent fraud or enforce our rights).
• With your consent: We will share your information with third parties if you have given us permission to do so. For example, if you choose to integrate the Schedura App with a third-party service or application, we will share data with that service at your direction. Likewise, if you request that we share your information with a specific partner or for a specific program, we will do so with your consent.
• Business transfers: If we undergo a business transaction such as a merger, acquisition, reorganization, or sale of assets, your Personal Information may be disclosed to the parties involved (for example, to lawyers, accountants, or prospective purchasers) as part of due diligence or transferred to the successor or new owner as part of the transaction. In such cases, we will ensure that your information remains protected and subject to privacy commitments consistent with this policy.

Other than the cases above, the main reason we share information is to make the Schedura App available to you and to run our services. For example, when you make payments using the Schedura App, we share necessary information with our payment processor to complete the transaction. Whenever we disclose Personal Information to third parties, we do so in accordance with applicable privacy laws and take steps to safeguard your data.

Storing your information

All Schedura customer data for U.S. users is hosted on servers located in the United States. By accessing the Schedura App, you agree and authorize us to store your Personal Information in the United States in accordance with this policy. We primarily use U.S.-based data centers and cloud services to store and process data, which helps us ensure fast and reliable service for our U.S. customers.

If we ever need to transfer or store your information in another country (for example, to share with our Australian parent company or to use a service provider in another region), we will do so in compliance with applicable data protection laws. This means we will take appropriate safeguards to ensure your Personal Information remains protected (such as using standard contractual clauses or other lawful transfer mechanisms, if required).

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. In general, this means we will keep your data for as long as you have an account or as needed to provide you with the Schedura App services, and for a reasonable period thereafter to comply with legal obligations or resolve disputes. When we no longer need your Personal Information for our operations or legal requirements, we will delete it or anonymize it in a secure manner.

How can you access and update your Personal Information?

You can access and update some of the Personal Information that we collect about you by logging in to your account on the Schedura App. For example, you may log in to review and update your profile details or contact information at any time. It’s important that the Personal Information we hold about you is accurate and up-to-date, so please correct any information that is inaccurate or out-of-date.

You also have the right to make a request to access the Personal Information we hold about you that may not be directly accessible through the app, and to request corrections of any errors in that information. To make an access or correction request, you can email us at privacy@Schedura.com. We will need to verify your identity before fulfilling such requests (for example, by asking for information to confirm it’s you).

Your privacy rights: In addition to access and correction, U.S. state laws provide individuals with certain privacy rights regarding their Personal Information. We strive to honor these rights for all users where applicable. These may include:

• Right to know: You can request to know what categories of Personal Information we have collected about you, and in some cases, to receive a copy of specific pieces of information.
• Right to delete: You can request that we delete the Personal Information we have collected from you, subject to certain exceptions (for example, we may retain information if required for legal obligations or internal business purposes permitted by law).
• Right to correct: If you believe the Personal Information we hold about you is inaccurate or incomplete, you can request that we correct or update it.
• Right to opt out of “sale” or sharing: As noted above, we do not sell Personal Information. If we engage in activities that are considered a “sale” or “sharing” of Personal Information under applicable law (such as using data for targeted advertising), you have the right to opt out of such practices. We will provide a mechanism for you to exercise this right in compliance with law (for example, an online “Do Not Sell or Share My Personal Information” link, or honoring browser signals like the Global Privacy Control, as required).
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we won’t deny you our services, charge you different prices, or provide a lesser quality of service just because you exercised your rights, except as permitted by law (for instance, certain financial incentive programs that relate to the value of data may be allowed, but we will provide details if we ever offer such programs).

To exercise any of these rights, please contact us at privacy@Schedura.com or call us at +1 443 353 9834. We may need to ask you for additional information to verify your identity and ensure the security of your request. Once verified, we will respond to your request within the timeframes required by law (generally within 45 days for California residents, with the possibility of a reasonable extension). If we cannot fulfill your request for a specific legal reason, we will inform you of the reason (for example, if an exception applies and we need to retain certain data, we will explain that to you).

Will this policy be updated?

We may need to change this policy from time to time to make sure it stays up to date with the latest legal requirements and any changes to how we manage privacy. When we do amend the policy, the changes will be effective straight away (from the time we post the updated policy). If the changes are material, we will take reasonable steps to notify you – for example, by posting a notice in the Schedura App, updating the “last updated” date at the bottom of this policy, or contacting you via email or through the App. We also encourage you to revisit this policy periodically to see if any changes have been made.

By continuing to use the Schedura App after any changes to this policy are made, you will be deemed to have agreed to the updated policy. However, if we make a change that requires your consent by law (such as if we plan to use your Personal Information for a new purpose that requires consent), we will seek your consent before doing so.

How to contact us

Your privacy is important to us, and we welcome any questions or concerns you might have about this policy or our privacy practices. If you would like to contact us to inquire about the information we hold about you, to request a correction, to exercise any of your rights, or to make a complaint about our handling of your Personal Information, you may reach us in the following ways:

• Email: support@Schedura.com
• Phone: +1 443 353 9834 (toll-free)

We will treat your inquiries and complaints confidentially. Our representative (or Privacy Officer) will contact you within a reasonable time after receiving your query or complaint to discuss your concerns and outline options for resolving them. We aim to resolve all complaints in a timely and appropriate manner.

If you have a complaint or concern about our privacy practices, we encourage you to contact us first so that we can try to resolve the issue. If we cannot resolve your complaint to your satisfaction, you may have the right to escalate the matter to a regulator. For example, if you are a California resident and have concerns about our compliance with the CCPA, you can contact the California Attorney General’s office or the California Privacy Protection Agency. If you believe we have violated any other applicable U.S. privacy law, you may also contact your state’s Attorney General or the Federal Trade Commission (FTC) for further guidance.